- This topic has 12 replies, 8 voices, and was last updated 1 month, 1 week ago by .
- You must be logged in to reply to this topic.
Hello, I would like to stop the subscription but I don’t know how to do this
Hi there,
Hope you’re doing well today!
I can see you already submitted a ticket on our support system and it’s now being checked by our payments team and you will receive a reply shortly 🙂
Regards,
Abanob
I would also like to cancel my autorenewal. Why is this not possible to do on your website through my account or my profile? I submitted a ticket I would like this auto renewal cancelled now.
Hi Colin.
Hope you’re having a great day 🙂
I can see that your ticket has been replied by Abanob, so could you please check from your end?
Regards,
Omar
It is absolutely ridiculous having to open a ticket for something that should be a link on my profile dashboard.
It is absolutely ridiculous having to open a ticket for something that should be a link on my profile dashboard.
Hi Priscilla,
I appreciate your point, but actually, the plugin handling subscriptions currently has some issues with canceling subscriptions fom the account settings page. So, we ask you to open a ticket so we can do that manually for you.
I can see you already opened a ticket and your subscription was already canceled.
Cheers!
It’s been more than a year to this, and the unsubscribe option still doesn’t exist. Still requires opening a ticket.
Hi, I would like to unsubscribe. I can’t seem to find where I can remove and unsubscribe. Please advise.
Hi Nicole,
Hope you’re doing well today!
We already canceled your subscription.
Regards,
Abanob
Leap13 is a 5 Stars rated WordPress focused web development firm specialized in building Premium WordPress Themes and Plugins.
Enter your email and be the first to receive our latest news!
© 2024 Leap13 - Proudly Made by Wiz - The Smart Theme