• This topic has 9 replies, 5 voices, and was last updated 1 week ago by Omar.
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  • #191795

    Hello Premium Addons team,

    Firstly thank you for making such a helpful plugin. I really appreciate it.

    Secondly, I would like to share with you some issues I am facing with it.

    As you can see here at http://www.semelihotel.gr my team has prepared a custom made vertical scroll for a custom WP design. Our customised vertical scroll works flawlessly with both the mouse and the keypad arrows in all browsers. The same client, asked for an additional Theme based WP (WPAstra & Elementor) for another website that isn’t as important. They didn’t want to invest the same amount of money as they did for http://www.semelihotel.gr. However, they asked us to have the same functionality. After doing research we stumbled on your plugin and decided to buy the Pro version.

    So we went ahead and built http://semeligroup.x2serverphp7.gr/ for them. Even though the way the Premium Addons plugin is made allows us total control over the design, it doesn’t behave smoothly, especially when using a mouse to scroll in Firefox and Chrome on a Mac. The behaviour or the Vertical Scroll is eratic, it jumps 2-3 screens, sometimes it goes up instead of down and it is shaky. We sent a ticket about this in the past but you couldn’t help us out. I was wondering if you could have another look at it for us, as we want to deliver the website now but it is still behaving poorly with the mouse scroll.

    Thank you

    #192594
    Omar
    Participant

    Hi Spyros,

    Thanks for contacting Leap13 support!

    We’re so sorry for the inconvenience you’re having, I will do my best to help you getting this resolved ASAP.

    I have checked your page and I can see the issue, but I’m not sure what can cause such things, so I would be so glad to check things further from your end, so please open a ticket on our support system from here.

    Thanks,
    Omar

    #192606

    Hello Omar,

    Thank you for your reply.

    I have opened ticket #192605 and I am looking forward to your feedback.

    Kind regards

    #194054
    felosocial
    Participant

    same problem here
    what was your solution?

    #194214
    Omar
    Participant

    Hi there,

    Thanks for contacting Leap13 support!

    I would be glad to check things further from your end, so could you please provide a link where I can see the issue on my end?

    Thanks,
    Omar

    #194616

    Hello felosocial,

    Leap13 has recommended a course of action for me, making sure that all my slides are added as SECTIONS and not as PAGES, but even though I have started making the requested mod, I don’t see a difference in behaviour. I will update further when I have made the change throughout the website, just in case something changes by then.

    Thank you

    #234762
    cindi martin
    Participant

    I am having the same issue on horizontal scroll especially with mobile

    #235218
    Omar
    Participant

    Hi Cindi,

    Thanks for contacting Leap13 support!

    I would be so glad to check things further from your end, so please open a ticket on our support system from here.

    Thanks,
    Omar

    #236395
    JP83
    Participant

    Hello Premium Addons team,

    Thank you for making such a great plugin! I really like it!!

    But I share the same problem: Sometimes it jumps 2-3 screens (sections), sometimes it goes up instead of down and sometimes it is reacting delayed!! It is not very reliable in terms of its function! Did you find any solution in the meantime?
    Thanks so much for your help!

    Greetings from Austria!

    #236422
    Omar
    Participant

    Hi there,

    Thanks for contacting Leap13 support!

    I would be so glad to check things further from your end, so please open a ticket on our support system from here.

    Thanks,
    Omar

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