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  • #551650
    coutrim
    Participant

    Hello guys,

    I’ve been using this widget for several years without any problems, and it was functioning perfectly until recently. Suddenly, the map image has stopped displaying.

    I’ve already checked my Google Cloud Console, and I can confirm that my API credential is valid and everything appears to be in order on that end. Despite this, the map image is still not appearing.

    Could someone please assist me in troubleshooting this issue? I’m unsure what might be causing this sudden change in behavior.

    Thank you for your time and assistance.

    Screenshot: https://ibb.co/F4mLV0cq

    • This topic was modified 7 months, 2 weeks ago by coutrim.
    #551674
    Abanob
    Keymaster

    Hi @coutrim,

    Hope you’re doing well today!

    Could you please elaborate a bit more on what you are referring to by “the map image has stopped displaying”. I would be glad to check, but we will need a page link so I can have a look and see what is going there.

    Regards,

    Abanob

    #551898
    coutrim
    Participant

    Hi everyone,

    Never mind — I was able to solve the issue by switching to the Premium Addons.
    Thanks anyway for the support!

    Cheers,
    AC

    • This reply was modified 7 months, 2 weeks ago by coutrim.
    #552063
    Abanob
    Keymaster

    Awesome, so glad that you managed to get things to work.

    Have a great day!

    Abanob

    #576068
    lucaswpg
    Participant

    Hello,
    I have the same issue in this page (above the footer) https://ceccatotormen.com/contatti/.

    I had already configured the whole widget and suddenly the map is no longer displayed and the block is white.

    How did you solve it?

    Best regards

    Lucas

    #576322
    Abanob
    Keymaster

    Hi @lucaswpg,

    I’m so sorry for any inconvenience you are having. I will do my best to help you get this resolved.

    I have checked your page, and I indeed see the issue, but I’m not sure exactly what can be causing this. I don’t see any console errors.

    We will need to check this further. So, could you please open a ticket on our support system from here.

    Regards,

    Abanob

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