Viewing 5 posts - 1 through 5 (of 5 total)
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  • November 15, 2021 at 10:53 am #273566
    Bdeer
    Participant

    Was building out a page then got a 500 error on the site – after troubleshooting, it was found to be the Premium Addons plugin.
    I disabled the plugins Premium Addons for Elementor + Premium Addons PRO > the site was then fine.

    Reactivated the plugins > updated the plugin to latest ver and the site was fine.

    Went back to the page and there were no elements where I used the Premium Addons – nothing saved!!!

    Why would it not save in the DB as other plugins do?

    What happens if we have another problem and have to deactivate the plugin again > then reactivate it > but based on what just happened, we would lose everything and have to build the site again in areas where we used the plugin.

    Is there something I am missing here or does this plugin not save anything?

    November 15, 2021 at 11:00 am #273570
    Omar
    Participant

    Hi there,

    Thanks for contacting Leap13 support!

    I’m not sure what can cause such things, so I would be so glad to check things further from your end, so please open a ticket on our support system from here.

    Thanks,
    Omar

    November 15, 2021 at 11:16 am #273578
    Bdeer
    Participant

    Thanks for your response.
    Not sure either – nor do our hosting guys.

    After deactivating the plugin and re-activating it – the site is fine!
    Clearly, it just had a moment 🙁

    Unfortunately, all Premium Addons for Elementor + Premium Addons PRO content was lost in the process.
    This is what is most annoying.

    Luckily I so happened to have another test site open and pasted the entire page between URLs just as it happened – so I still have the content.
    Backups were done as well, but that’s not the point.
    We still need to find out with this happeneded.

    Since re-activating the plugin, I have added the plugin content from the other url to the page and the site is still fine, so I really do not know what happened.

    Have also opened up a ticket to look further into this.

    April 8, 2025 at 12:24 pm #545538
    Alexandra Venetikidis
    Participant

    This just happened to me, as well. I deactivated the premium addon and realized it was the cause why elementor loaded so slow. After reactivating the plugin all content build with premium addon does not reappear anymore. I am so angry right now.

    April 8, 2025 at 12:29 pm #545539
    Abanob
    Keymaster

    Hi @alexven

    We are so sorry for the inconvenience you are having. I totally understand your frustration.

    Our devs team would be glad to help, but we will need to check this further. So, please open a ticket on our support system from here.

    Regards,
    Abanob

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